Customer Testimonials | Peter Boulware Toyota

Service dept is fantastic. Mack Black went above and beyond to help us. Highly recommend.

I have bought 10 Toyotas in my life and have always had good experiences with the service from dealerships…….until now. I am stunned at how bad this dealership is. My service person would not return my calls. They even lost my car on their lot for over a week. I was patient and just wanted an update that never came. When I called the service manager for a status, I learned that they had never even entered my car in their system. It sat on their lot for a week. I would never do any business with this INCOMPETENT dealership ... Read More

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Google - Sep 29, 2026

I have bought 10 Toyotas in my life and have always had good experiences with the service from dealerships…….until now. I am stunned at how bad this dealership is. My service person would not return my calls. They even lost my car on their lot for over a week. I was patient and just wanted an update that never came. When I called the service manager for a status, I learned that they had never even entered my car in their system. It sat on their lot for a week. I would never do any business with this INCOMPETENT dealership again.

I normally do not leave reviews like this, but after repeated issues with the parts department, I feel it is important to share my experience so other customers and businesses know what to expect. We have purchased parts from this dealership many times, and unfortunately these have not been isolated incidents. We purchased a 4Runner tail light that was represented to us as new and provided in a box as such, but after inspection it appeared to have been previously used. On another occasion, we purchased a trunk panel that appeared to have been returned before, with multiple scratches and ... Read More

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Google - Sep 10, 2026

I normally do not leave reviews like this, but after repeated issues with the parts department, I feel it is important to share my experience so other customers and businesses know what to expect. We have purchased parts from this dealership many times, and unfortunately these have not been isolated incidents. We purchased a 4Runner tail light that was represented to us as new and provided in a box as such, but after inspection it appeared to have been previously used. On another occasion, we purchased a trunk panel that appeared to have been returned before, with multiple scratches and dents, yet we were told it could not be returned. We have also received completely unrelated parts, had canceled parts delivered anyway, and been told parts were ordered when they actually had not been. In one case, a simple order turned into nearly a one-week delay after the part was not ordered, then did not arrive, and had to be ordered again. In another situation, one of my customers went directly to the parts department for a door handle. The wrong side was ordered, and the customer was not informed that an additional related component was sold separately. Once the handle was painted and the mistake was discovered, the part could no longer be returned. These are only a few examples. We also attempted to purchase parts as a wholesale customer through another company account and were not permitted to do so. That is their business decision, and I have no issue with that. My concern is the repeated ordering mistakes, inconsistent information, damaged or questionable parts, delivery problems, and the amount of time customers and repair businesses lose correcting avoidable issues. Toyota is one of the most respected automotive brands in the world. Representing that brand should require a high standard of professionalism, accuracy, communication, and accountability. People depend on their vehicles to get to work, take their children to school, buy groceries, attend appointments, visit family, and in many cases earn a living. A parts mistake may take seconds to make, but it can cost a customer days. I hope Toyota and the appropriate customer engagement leadership take a closer look at the processes and training in this department.

My 1st visit went great but this 2nd visit was poor! From the time I drove up and not sure which bay to pull into.....no1 acknowledged me a few minutes. From then visit was just expensive and awkward! Had to back car out to leave and I'm just uncomfortable backing out of busy shop area due to my hearing loss. I won't be back.

SCAM ARTISTS!!!! Would like to rate 0 stars. This dealership will falsely deny factory warranty claims with no evidence in attempt to get more hours and money for repairs. This has happened to me personally and a friend that has experienced the same thing at this scummy dealership. I have had a reoccurring issue for over 2 years and the every time I brought it to the dealership while warranty was still active they claimed they could not find any issue. The one time they did find an issue they claimed there was physical damage to my driveshaft and attempted to charge ... Read More

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Google - Sep 2, 2026

SCAM ARTISTS!!!! Would like to rate 0 stars. This dealership will falsely deny factory warranty claims with no evidence in attempt to get more hours and money for repairs. This has happened to me personally and a friend that has experienced the same thing at this scummy dealership. I have had a reoccurring issue for over 2 years and the every time I brought it to the dealership while warranty was still active they claimed they could not find any issue. The one time they did find an issue they claimed there was physical damage to my driveshaft and attempted to charge me over $10,000!! They could not provide any evidence of physical damage and after getting Toyota customer support involved my claim was magically approved with no updates from the dealership. My friend did not get as lucky as he is having an ENGINE REPLACEMENT DENIED falsely claiming physical damage caused oil starvation. Insurance inspector confirmed NO DAMAGE. My vehicle is still having the same reoccurring issue even after replacing the tires as i was recommended by this dealership. I paid nearly $200 of diagnostic fees and replaced all tires for the issue to still persist. This dealership will lie and steal right from the consumer. Please do not recommend servicing here as they will try to rip you off, especially customers that are not mechanically inclined. Will never bring my vehicle back to this dealership unless these issues are resolved which I don't see very likely. Very disappointing as Toyota will always be my preferred vehicle.

I brought my car in for an oil change this morning, and after the service, the dealership could not locate my vehicle or the keys. I reported that my car was missing, yet no one apologized or took the initiative to look for it. My friend and I ended up walking through the entire lot ourselves trying to find my vehicle. I asked to speak with a manager, and it took several minutes for someone to come out. I advised him the car was missing as well as the keys. He asked “what does that mean?” I’m exactly what ... Read More

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Google - Aug 29, 2026

I brought my car in for an oil change this morning, and after the service, the dealership could not locate my vehicle or the keys. I reported that my car was missing, yet no one apologized or took the initiative to look for it. My friend and I ended up walking through the entire lot ourselves trying to find my vehicle. I asked to speak with a manager, and it took several minutes for someone to come out. I advised him the car was missing as well as the keys. He asked “what does that mean?” I’m exactly what I just said your staff cannot find my car after I brought it there for service this morning. He then asked, “Where is your receipt?”. I walked to go get the receipt. As he spoke to staff. Once they finally located the vehicle, I was told that the car had been “pulled twice for the oil change”. That made the situation even more concerning because, despite the vehicle apparently being moved multiple times, no one seemed to know where it was when I reported it missing. The lack of an apology and basic customer service was extremely concerning. While I was trying to locate my vehicle, staff members were simply standing around rather than taking the situation seriously and actively helping. Not one person said they were sorry (including the manager) or even acknowledged how concerning the situation was for a customer. The lack of urgency, communication, accountability, and basic customer service was extremely disappointing. A customer should never have to search an entire dealership lot for their own vehicle after leaving it in the dealership’s care. I expected much better from a Toyota dealership and will absolutely not be returning.

Always quick and friendly services make sure to ask for Tim Fessler

Mr. Smith was the best!!

Service very professional, personnel very friendly and attentive to service. Waiting area is great. Overall compared to other dealers I’m sure is the best or at least on of the best in town.

i wish they did better job my tacoma. they left air filter is open and hood was open. i had to close it when in driving home. no feccommend it

Very disappointing business experience with Peter Boulware Toyota. As the owner of a local collision repair facility, we had a wholesale parts account with this dealership. Our account was closed due to what they described as “excessive returns,” without providing us with clear documentation, a return-rate policy, or a detailed explanation of what threshold we allegedly exceeded. In the collision repair industry, parts occasionally have to be returned because of insurance supplements, estimate changes, VIN-related issues, total losses, or customers changing repair plans. This is a normal part of doing business with collision repair facilities. I contacted management professionally and ... Read More

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Google - Aug 11, 2026

Very disappointing business experience with Peter Boulware Toyota. As the owner of a local collision repair facility, we had a wholesale parts account with this dealership. Our account was closed due to what they described as “excessive returns,” without providing us with clear documentation, a return-rate policy, or a detailed explanation of what threshold we allegedly exceeded. In the collision repair industry, parts occasionally have to be returned because of insurance supplements, estimate changes, VIN-related issues, total losses, or customers changing repair plans. This is a normal part of doing business with collision repair facilities. I contacted management professionally and requested documentation explaining the decision and our purchase/return history. A long-term business relationship should be handled with communication, transparency, and an opportunity to resolve concerns before simply closing an account. Based on the way this situation was handled, I am extremely disappointed with the level of communication and treatment we received as a local business customer.

Moses Ortiz is the man will keep coming for service

Great communication and shuttle service and everyone attentive at service center.

Staff was friendly. Answered all questions. Service was a routine one month check on new vehicle which was covered by warranty. So it didn't cost us anything. Was told it would take 20 min. Double that for actual time. But while we waited we talked with a couple of other employees who were friendly and made the time fly by.

Service was pretty fast and complete.

Mike Bryan was the best service advisor. He was courteous, professional, and polite 👍!

Charles S was service advisor and was very helpful and knowledgeable about the service of my car and made it easy for me to make sure I got my things checked off. Ask for him!

CJ has helped me and my husband with our vehicle in great ways. He is super trustworthy and true to his words, no one has helped us as CJ has as anyone else.

Joe Wanex is the man. Consistently been visiting with him for the last couple years. I cannot stress enough how important it is to have someone who not only understands cars but also understands the owners needs. Props to Peter Boulware for keeping him on staff here. He and the rest of the service team are the life of Peter Boulware Toyota. You all rock, and I appreciate the coffee. Bring back the snacks and drinks for service customers! It’s what people crave!

The Service Tech Charles was very helpful in getting my car fixed promptly and correctly. There was an oil leak from a previous service. PB Toyota found the problem fast and fixed it allowing me to continue along with my road trip.

Leaving this shout out to Lawson Feagle in the service department! We didn’t realize the service center closed at 6, got there a little after 6. The manager reached him, he was in his car about to head home. He was gracious enough to come back in and take care of us! We’ve had 3 service check ups since purchasing our RAV4 last July. Lawson is always friendly, professional and a genuine great representative of the company!

Moses is a true service professional! Can’t wait to work with him for years to come

Moses Ortiz, surpassed our expectations he is an outstanding service professional, and extremely knowledgeable! Anyone who works with Moses would be very fortunate. He knows what he’s talking about..

I purchased a certified used 2020 Hyundai Elantra from Peter Boulware Toyota, and my experience has been extremely concerning and disappointing. Shortly after purchasing the car, I took it in for a tire rotation and found out the rear tires were severely low. That created a serious safety risk, especially in wet conditions. The dealership eventually reimbursed me for replacing the tires, but this should have been caught before the car was ever sold as certified. Not even two months later, my rear brake pads/rotors had to be replaced. Then, during a routine recall inspection at Hyundai, I was sent ... Read More

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Google - May 14, 2026

I purchased a certified used 2020 Hyundai Elantra from Peter Boulware Toyota, and my experience has been extremely concerning and disappointing. Shortly after purchasing the car, I took it in for a tire rotation and found out the rear tires were severely low. That created a serious safety risk, especially in wet conditions. The dealership eventually reimbursed me for replacing the tires, but this should have been caught before the car was ever sold as certified. Not even two months later, my rear brake pads/rotors had to be replaced. Then, during a routine recall inspection at Hyundai, I was sent video evidence showing the cabin air filter in terrible condition. It was black, full of debris and leaves, and showed evidence of rodent damage. Based on the condition of the filter, it did not appear to have been properly replaced or inspected before the car was sold. I had been feeling sick and nauseous while driving, and later realized I may have been breathing contaminated air without knowing it. Cleaning and addressing that issue cost me around $400. The car also developed a serious overheating issue and began cutting off while I was driving. Hyundai/GEICO documentation showed major undercarriage and cooling-system related repairs, including radiator support, radiator assembly, hoses, coolant, condenser, and A/C service. The estimate was over $4,000 and also noted prior scraping damage. I did not have a collision. This car was sold to me like that. What made the situation worse was dealing with Ben Wells, the Service Director. He was rude, dismissive, and unprofessional. Instead of taking the situation seriously, he repeatedly tried to claim my car was sold “as-is,” even though I provided proof that it was a Boulware Certified vehicle. He also spoke as if he knew for a fact that the cabin air filter had been replaced, but when I asked him to send documentation proving that, he agreed and never sent it. This has been one issue after another: unsafe tires, brake/rotor repairs, contaminated cabin air, and serious mechanical/undercarriage problems. A certified used vehicle should not be sold like this, and customers should not have to fight just to get honesty, basic respect, and proper documentation. I am requesting reimbursement for my documented repair, cleaning, diagnostic, and deductible costs. Based on my experience, I would not recommend buying a certified used vehicle here without getting an independent inspection first.

Chuck Gay is always my service expert! He is the best and always keeps me, “in the know.” He is 90% the reason I keep returning for service on my Toyota. Give this man a raise!

Clete was amazing and made buying our car a very easy fast fun and informative process.

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My experience with the service department at the Peter Boulware Toyota has been completely unacceptable. I have brought my 2015 Toyota Camry in multiple times for the SAME issue, and instead of fixing the problem, I keep leaving with expensive bills and no real resolution. Every visit results in a different diagnosis and more money out of my pocket, yet the original problem continues. This pattern is not only frustrating—it raises serious concerns about the honesty and competence of the service being provided. Customers should not have to keep paying for repeated visits without getting their vehicle properly repaired. I ... Read More

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DealerRater - Apr 29, 2026

My experience with the service department at the Peter Boulware Toyota has been completely unacceptable. I have brought my 2015 Toyota Camry in multiple times for the SAME issue, and instead of fixing the problem, I keep leaving with expensive bills and no real resolution. Every visit results in a different diagnosis and more money out of my pocket, yet the original problem continues. This pattern is not only frustrating—it raises serious concerns about the honesty and competence of the service being provided. Customers should not have to keep paying for repeated visits without getting their vehicle properly repaired. I am beyond disappointed and feel completely taken advantage of. I am demanding a full and thorough inspection, a clear and accurate diagnosis, and a permanent fix—NOT another temporary solution with another charge attached. At this point, I expect management to step in immediately and make this right. If not, I will be forced to escalate this matter further. No customer, especially someone on a fixed income, should have to go through this.

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Tabari is great! Very patient We take our time and diligence, and he was very understanding! I really appreciate his kindness and respect for our time!

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Great service and staff was excellent, bought my car here and all my services have been done here.

Great experience. I had CJ Smith as my advisor and he was a delight! Super smooth and friendly experience.

Super group of friends at Boulware Toyota!

I have been taking my car here since I purchased it from here in 2019 and not once have I ever been this disappointed in services. My car was dropped off at 8am for an oil change and around 12pm I was told something went wrong. I lost time at work and did a lot of running around today trying to get my car situated. I’m highly irritated that I had to leave work twice today (was not compensated for anything) and install 2 cars seats unnecessarily when my car was finished earlier than estimated. I get there to pick up ... Read More

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Google - Apr 1, 2026

I have been taking my car here since I purchased it from here in 2019 and not once have I ever been this disappointed in services. My car was dropped off at 8am for an oil change and around 12pm I was told something went wrong. I lost time at work and did a lot of running around today trying to get my car situated. I’m highly irritated that I had to leave work twice today (was not compensated for anything) and install 2 cars seats unnecessarily when my car was finished earlier than estimated. I get there to pick up my car only to find that my house keys and car key were separated with my house keys being lost. Luckily I spotted them in an employees hand walking by. I will not be coming back here for anything else.

Just bought a 2025 Rav4. It was an experience. Ryan Stillings did an amazing job.

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9 phone calls over three weeks. Voice mails not returned. Get cut off after 2 minutes. Get transferred to voice mails without any idea whose voice mail it belongs too. Two times I have asked for a repair only to find out it didn’t fix the problem. Or they forgot to do all requested work. Last Friday (after 6 phone calls to talk to someone) I wantsed my entertainment screen reset or fixed. They sent video saying it was fixed. Only to drive away with the exact same problem still occurring Called three times before I got service department after a voicemail ... Read More

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DealerRater - Mar 10, 2026

9 phone calls over three weeks. Voice mails not returned. Get cut off after 2 minutes. Get transferred to voice mails without any idea whose voice mail it belongs too. Two times I have asked for a repair only to find out it didn’t fix the problem. Or they forgot to do all requested work. Last Friday (after 6 phone calls to talk to someone) I wantsed my entertainment screen reset or fixed. They sent video saying it was fixed. Only to drive away with the exact same problem still occurring Called three times before I got service department after a voicemail from 3 hours earlier wasn’t returned. First time (2 weeks ago attempting to get a service appointment) I left one voicemail which was not returned and after 4 days I had to try again the next week. Took two more calls to get an appointment and I still have the same unfixed problem. I am now considering looking for a new vehicle. Now I have a second appointment to do the same service but have to wait until Thursday. So two more days. So every service appointment I have had takes two trips and wasted hours The first problem also was never fixed in the two appointments so I can’t use that part of the car. (Charger in console doesn’t work even after it was replaced. I am so frustrated. And don’t trust the dealership to answer their phones and am wary of the service department’s ability to fix my car.

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Clete was wonderful to work with in this process of buying a used vehicle here

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Gio was such a great help! I would buy with him again. Alex was great too…informative without pressure

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Awesome experience buying a car from Lamar and Clete. Fun and easy car buying experience.

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Got in and out quickly for the oil change.

Never have I waited 3+ hours for an oil change WITH a scheduled appointment. They may have a lobby full of comfy chairs but it is only because you will be waiting an absurd amount of time for general maintenance, appointment or not...

I had very pleasant experience. Everything went smoothly. Usually in the past with other Dealers it has never been an enjoyable experience.

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Lamar was excellent, he helped me navigate through all my questions and found the perfect car for me. Every time I go to Peter Boulware I’m greeted with smiles and friendly faces. I’ve never had a bad experience with them and Lamar just made it 10 times better.

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I had great service at Peter Boulware Toyota. I had my Camry serviced and Ron the service writer did a great job. Everything went smoothly and completed as promised.

Thank you for helping with all that each of you did. Ryan and David are the best!

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Ryan was very friendly and helpful in helping us find the right car. We had purchased something else at a different dealer first and it did not work out, so we were in a pinch and he was great!

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Very smooth and over all great service. My sales man, Malikah (Hope i spelled it correctly) was very patient and helpful! Love my Camry so far!

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I don't recommend it.

The staff I was lucky enough to meet made buying a car a truly enjoyable experience. Special thanks to Malahkai Stewart in Sales. For his knowledge, patience, and kindness. Also sincerely appreciated all the help from Lamar Summerlin, David Hunt, and Papa Fred Crass.

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Jim was professional and very accommodating to my many needs:) Great experience that I wish was quicker but not Jim's fault:) Definitely recommend and will return to Jim when I am ready for another new car!!

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I was quoted $1200 for a repair that apparently needed to happen so my check engine light would go off. I never got it fixed, but in the same visit got a new battery, and that made the light turn off. In the tech’s words, “the light is off but you still need to get that [$1200] repair ASAP.” Six to eight months later, I go back because my check engine light is back on, and not once is that $1200 repair mentioned. All I’m told is that I need to screw my gas cap on tighter since it got too ... Read More

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Google - Dec 3, 2025

I was quoted $1200 for a repair that apparently needed to happen so my check engine light would go off. I never got it fixed, but in the same visit got a new battery, and that made the light turn off. In the tech’s words, “the light is off but you still need to get that [$1200] repair ASAP.” Six to eight months later, I go back because my check engine light is back on, and not once is that $1200 repair mentioned. All I’m told is that I need to screw my gas cap on tighter since it got too loose and triggered the check engine light. When I questioned the tech about these inconsistencies, I got a shrug. So this service dept will give you bogus “action items” that are not only completely unnecessary but also completely insane prices. In addition, the over-$500 service pack I purchased with my car only covered four oil changes. That’s $125 an oil change! It was sold to me as the cheapest way to get routine maintenance as opposed to paying a la carte. It’s on me for not reading the fine print and trusting the salesperson. It’s on them for selling completely ludicrous and, frankly, scammy service.

Nice clean showroom. Visited for services several times in recent couple of years. Purchased new vehicles here years ago before it changed ownership/admin, have not purchased new here hence.

I gave one star to Peter Boulware Toyota only because I couldn't give zero stars. The sales people lied to me multiple times, and on the day I was to pick up my new car they raised the price by $3,000 in a Bait and Switch maneuver. That killed the deal and I will never contact them again. Contact other dealers. I am going with Marianna Toyota.

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RUN FAR AWAY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!!!! I have taken my car here on MULTIPLE occasions for issues, only to be told they could not “find” anything. On the first occasion in November of 2024, I brought my car to PETER BOULWARE for an oil change and diagnostic for sluggish driving and vibrations in the cabin of the car. PETER BOULWARE claim they did not find anything. So I brought my car to another dealership, in which they found an oil leak, low oil and fixed the issue under warranty. As of September 2025, I brought my car again to PETER BOULWARE for ... Read More

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Google - Oct 22, 2025

RUN FAR AWAY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!!!! I have taken my car here on MULTIPLE occasions for issues, only to be told they could not “find” anything. On the first occasion in November of 2024, I brought my car to PETER BOULWARE for an oil change and diagnostic for sluggish driving and vibrations in the cabin of the car. PETER BOULWARE claim they did not find anything. So I brought my car to another dealership, in which they found an oil leak, low oil and fixed the issue under warranty. As of September 2025, I brought my car again to PETER BOULWARE for vibration/ idle issues and was told by PETER BOULWARE, that it was the “battery”. Not sure how a battery alone can cause the entire car to shake at idle… Anyways I purchased a new battery. I brought my car back the following week about the vibrations again and was told that the system needed to be “reset” after the battery replacement and that will fix the vibrations. Frustrated at this point, I decided to take my car to ANOTHER dealership out of town because I was still experiencing the vibrations and strong idle, only for them to IMMEDIATELY see that my engine and transmission mounts were completely worn and they happily replaced them under warranty. To add, I went to a local tire shop, after visiting PETER BOULWARE, and was shown how my tires were BALDING on the inside. However, my multi point inspection paperwork from PETER BOULWARE, that I visited a week prior, is marked as in great shape. THIS PLACE IS A DISGRACE TO TOYOTA and I WILL NEVER SPEND A SINGLE DOLLAR HERE EVER AGAIN. I will be notifying corporate Toyota with all documentation, after having continuous terrible experiences here. I am so disappointed. This stealership is tarnishing Toyotas reputation.

Very professional repair service.

They can't find out what is wrong g with my car. Very mixed messages from staff.

We were traveling and got a nail in a tire. They got us in and taken care of. It took a couple hours, but we didn't have an appointment so pretty much expected a little wait. Very friendly staff. Much better than our Toyota dealership back home!

I was able to get the vehicle of my choice. Received great customer service and staff was very knowledgeable.

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DO NOT WASTE YOUR TIME — TOYOTA CUSTOMERS BEWARE I am appalled at the unprofessional and dismissive service I recently received at this Toyota dealership. My Toyota vehicle—purchased brand new in 2021 from Thomasville Toyota and always serviced there—had a dead battery under warranty. After being jump-started by roadside assistance on Friday, I was told by the mechanic that the battery had completely failed and needed to be replaced. I went to the dealership on Monday at 5:25 PM, well before closing, expecting a simple warranty battery replacement—a process that takes 10-15 minutes. I was immediately told by a service ... Read More

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Google - Aug 15, 2025

DO NOT WASTE YOUR TIME — TOYOTA CUSTOMERS BEWARE I am appalled at the unprofessional and dismissive service I recently received at this Toyota dealership. My Toyota vehicle—purchased brand new in 2021 from Thomasville Toyota and always serviced there—had a dead battery under warranty. After being jump-started by roadside assistance on Friday, I was told by the mechanic that the battery had completely failed and needed to be replaced. I went to the dealership on Monday at 5:25 PM, well before closing, expecting a simple warranty battery replacement—a process that takes 10-15 minutes. I was immediately told by a service employee that they “weren’t taking any more vehicles” because the mechanics leave at 6:00. Really? I reminded him this was a warranty battery swap. Still, he insisted on asking the manager, who then flatly refused to help and told me to come back the next day. So I returned on Tuesday, August 12 at 11:30 AM, expecting this to be resolved. Instead, I was again told they wouldn’t service my vehicle—this time by a different employee. I explained the situation, including the fact that driving around with a dead battery was putting strain on my alternator and starter, and would soon result in even more costly damage. I was STILL refused. Let me repeat that: A Toyota dealership **refused to service a Toyota vehicle with a dead, under-warranty Toyota battery—**two days in a row, with no clear explanation. What’s worse? Not one person—not the manager, not either employee—offered any reasonable justification. Just repeated brush-offs and a complete lack of care or accountability. Contrast this with Thomasville Toyota, where I’ve always been treated with professionalism, respect, and prompt service. The difference is night and day. If you're thinking about bringing your Toyota here for service—DON’T. They’ve made it abundantly clear that customer care, warranty responsibility, and basic decency are not part of their business model. Toyota should be embarrassed to have its name associated with this dealership.

Cashed out my 401k to buy a vehicle for work. They sold me a recall car and ghosted me. That was over $14k spent. High oressure sales tactics as well

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It feels like every time I go to the service station I’m assigned to Mike Bryan and every time it’s a pleasure. Communication is great, I never need to follow up and the process is as smooth as can be. It’s a relief when something you expect to be easy ends up actually being a breeze.

Peter Boulware Toyota is a great dealership! The car buying experience was really smooth and easy.

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Wonderful experience front the time I arrived until the deal was complete and I drove away in my beautiful new 4-Runner.

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We were treated very well.The young man who waited on us was very knowledgeable. Would definitely buy again.

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The customer service was absolutely welcoming and helpful. My sales person was hard working on getting the job done.

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Buying a vehicle at this Tallahassee Toyota dealership was a great experience great hospitality expert advice and legendary service Mr Chris was the salesman he did a great job at keeping me comfortable showing me the best deals for me and helping us pick out our brand new Toyota Tundra Mr Chris is super professional and really respectful

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First time Toyota customer and PBT exceeded my expectations. Peter Jr. was so knowledgeable and was extremely patient and kind as I made my decision. This dealership runs like a well-oiled machine and it showed as Peter Jr. checked on me at every step; from negation, to paperwork, until I drove off the lot in my new Land Cruiser. I appreciated this so much because I was never left wondering what was next. Michael and Alex gave me a comprehensive review of the numbers and paperwork while Fred thoroughly walked me through the details and vehicle settings. I’m very ... Read More

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DealerRater - Jul 20, 2025

First time Toyota customer and PBT exceeded my expectations. Peter Jr. was so knowledgeable and was extremely patient and kind as I made my decision. This dealership runs like a well-oiled machine and it showed as Peter Jr. checked on me at every step; from negation, to paperwork, until I drove off the lot in my new Land Cruiser. I appreciated this so much because I was never left wondering what was next. Michael and Alex gave me a comprehensive review of the numbers and paperwork while Fred thoroughly walked me through the details and vehicle settings. I’m very happy with my purchase. Thank you all for being such a strong, supportive team!

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Great service,friendly staff. Would recommend Peter Boulware Toyota to anyone. Will probably buy our next vehicle there.

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We drove over 2 hours to purchase the exact 4Runner (my third one) that I was looking for. The professionalism, courtesy, thoughtfulness and kindness from Nitrell, Corey and Michael were fabulous. Five stars to all! Even Brannon came over to chat with us and make sure all was ok. It was a very enjoyable experience and believe it or not, a lot of fun (even when we got down to business). Thanks Peter Boulware Toyota! I will be back!!

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I drove almost two hours to this dealership because they had the truck I was interesting in buying. Everyone was extremely nice from the lady that confirmed they had the truck in stock to the gentleman in finance. This was the most pleasant buying experience I’ve had with a vehicle purchase…loved the atmosphere of business…super friendly and cordial. I would consider this dealership first the next time I’m in the market for a vehicle…nice job!

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Very good experience! Very smooth process and gio was awesome! Helped us when we lived 2 hours away with the vehicle we wanted!

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Everyone inside was super helpful and welcoming. Montreal helped me buy my car and he was very patient and friendly.

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I can not believe HOW Well informed all employees are about all Toyota Finance and products.

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I am very happy with the car and customer service was excellent! My whole experience with Toyota was great.

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Easy dealing with Montreal Financing simple and quick had the truck we wanted. Really looking forward to doing more business with boulware

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They are truly amazing this is my second vehicle from them! From service to sales to getting a quote to finance and explaining everything about the vehicle they are top notch. Thank you all for every thing!!

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Ariel, Clete, Corey, and Alex were great! Definitely will be back in the future for any Toyota needs!

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Took some time but very fair deal came to thanks clete and the gang special thanks to Alex for keeping it streamline

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Surprisingly very impressed with the Sales department compared to a couple of experiences back in 2017 and 2019. Jay Hugger and his manager did a fantastic job helping us. Accessories and Finance reps were great also. We will be back to Peter Boulware for our next purchase. Kudos!

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I’ve been coming to this dealership since 2009 when I moved to Tallahassee and today was the first time I have had a bad experience with a Service Advisor. Frank needs training on customer service and how to positively interact with people. Within the first 30 seconds of checking me in for my appointment I was accused of “not getting my vehicle serviced that often”. If he would have done his due diligence and reviewed my service history, I ONLY come to Peter Boulware for my car service and I come about every 6,000 miles/6 months which is recommended. Then when checking ... Read More

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Google - Jul 12, 2025

I’ve been coming to this dealership since 2009 when I moved to Tallahassee and today was the first time I have had a bad experience with a Service Advisor. Frank needs training on customer service and how to positively interact with people. Within the first 30 seconds of checking me in for my appointment I was accused of “not getting my vehicle serviced that often”. If he would have done his due diligence and reviewed my service history, I ONLY come to Peter Boulware for my car service and I come about every 6,000 miles/6 months which is recommended. Then when checking out he advised me that the next big service would be my 100,000 mile inspection and to what to expect. I said thank you and I appreciate the heads up. Frank then took it upon himself to “warn” me not to get my service done else where. I again told him, I only get service completed at Toyota dealerships and mainly Peter Boulware. Please let Frank know to review customers’ service history before he feels the need to lecture then or give them any advice.

We contacted Lamar looking for a new vehicle for our family. He ensured we had all the information and never pressured us to make a decision. He was patient, kind and ultimately got us the perfect car for our family. The process was so simple and they all went above and beyond to ensure this was positive experience for us.

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Friendly courteous service. Lance was my salesman and he provided knowledge about the vehicle and listen to what I wanted in a new car.Corey did an excellent of going over the car with me before I left the lot! Good job, guys!

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Junnis Hugger was very helpful on my visit and I would recommend him to anyone looking to purchase a new car.

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Helpful , courteous , work hard to please. Prompt in returning calls. Kept us up to date on progress of new car delivery. Time in dealership was lengthy.

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I love Toyota vehicles, I have had about five of them they are excellent vehicles and I love the staff, I have had great experience with Toyota.

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Great crew very helpful and informative. Went out of their way to get the car that I wanted.

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Great price and great always dealing with clete. He’s been my salesman on three different Toyota trucks

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Devontae Jenkins did a nice job building a good relationship with us and helped us a great deal. We had some difficulty getting a straight forward answer on financing which lead to some confusion.

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